Effective Date: April , 2025
Company Name: Hangzhou Allnice Industry Co., Ltd.
Website: www.allniceind.com
Contact Email: info@allniceind.com
At Allnice, we are committed to delivering high-quality OEM/ODM outdoor and drinkware products to our B2B clients across the globe — efficiently, securely, and on time. This Shipping & Delivery Policy outlines the terms and expectations for how we handle logistics and fulfillment.
1. Shipping Scope
We ship bulk orders to B2B clients in the following regions:
North America
Middle East
Western Europe
Southeast Asia
Russia
Other global destinations by request
All shipping arrangements are made in accordance with international trade practices, and we can accommodate various Incoterms, including FOB, CIF, EXW, DDU, or DDP, depending on agreement.
2. Processing Time
2.1 Lead Time
Standard Orders: 20–35 business days after order confirmation and deposit
Custom OEM/ODM Orders: May vary depending on mold creation, artwork approval, and material sourcing
Sample Orders: Typically 7–14 business days
You will receive an estimated production timeline upon order confirmation.
2.2 Urgent Requests
Expedited production and delivery services are available based on project scope and current capacity. Additional charges may apply.
3. Shipping Methods
We work with a variety of international freight forwarders and carriers to provide flexible options:
Sea Freight (FCL/LCL): Ideal for large, cost-effective shipments
Air Freight: For smaller or urgent orders
Rail Freight: Available to certain regions, such as Russia and Central Asia
Courier (e.g., DHL, FedEx, UPS): Typically used for samples or small-volume shipments
If you have a preferred shipping partner or account, we are happy to ship via your designated provider.
4. Delivery Time
Transit times vary depending on destination, shipping method, and customs clearance. As a general guideline:
| Region | Estimated Transit Time |
|---|---|
| North America | 15–35 days (by sea) / 5–7 days (by air) |
| Europe | 25–40 days (by sea) / 5–8 days (by air) |
| Middle East | 20–30 days (by sea) / 4–6 days (by air) |
| Southeast Asia | 7–15 days (by sea) / 2–5 days (by air) |
| Russia/Central Asia | 12–25 days (by rail) / 5–8 days (by air) |
5. Shipping Documentation
We provide the following standard shipping documents:
Commercial Invoice
Packing List
Bill of Lading (B/L) or Airway Bill (AWB)
Certificate of Origin (if required)
HS Codes and customs declaration documents
Inspection reports (if applicable)
Additional documentation (e.g., FTA certificates, CE declarations) can be provided upon request.
6. Customs, Duties, and Taxes
Allnice is not responsible for import duties, customs taxes, or other fees imposed by your local government unless otherwise agreed (e.g., for DDP terms).
Clients are responsible for ensuring that products comply with local regulations and import requirements.
We can support documentation preparation and cooperate with your local broker if needed.
7. Shipping Insurance
We recommend that all shipments be insured for full commercial value. For CIF or DDP shipments, Allnice will arrange insurance coverage. For EXW or FOB terms, insurance is the buyer’s responsibility unless otherwise specified.
8. Delays and Force Majeure
While we strive for timely delivery, Allnice is not liable for delays caused by:
Port congestion
Customs clearance delays
Global logistics disruptions (e.g., container shortages, pandemic impacts)
Force majeure events such as natural disasters, strikes, or geopolitical issues
We will notify you immediately of any significant delay and provide updated shipping estimates.
9. Order Tracking
For all shipments, we provide:
Tracking numbers or B/L copies
Real-time updates via email from our logistics coordinator
On-request photos of packaging or loading (for FCL orders)
10. Damaged or Lost Shipments
If your goods are damaged or lost in transit:
Notify us within 48 hours of receiving the shipment
Provide detailed descriptions, photos, and any supporting documents
We will coordinate with the carrier or insurer for claims processing
Resolutions may include replacement, credit, or refund based on final claim outcome
11. Contact Us
For questions about shipping arrangements, delivery timelines, or tracking, please contact:
Yoko
Hangzhou Allnice Industry Co., Ltd.
Email: info@allniceind.com
Website: www.allniceind.com
